ITime

ITime

Timecard Issues
Timecard Status shows SUBMITTED and not APPROVED
This issue happens in two cases –
An Oracle Bug in iTime Workflow that makes the Timecards to be stuck in the Approval process. A TAR has been raised with Oracle and resolution expected from them.

The Timecard is Submitted by the Secretary / Personal Assistant on behalf of the Sub-Contractor. In this case the Approval process gets stuck if the Sub-Contractor does not have a Renaissance userid. To rectify this, userids need to be created for All Sub-Contractor

A lot of timecards get stuck in the Approval Process since the Sub-Contractor is not created as a user and hence the need for manually pushing these timecards. To avoid this, it is imperative that the userid is created for Sub-Contractors also.

Timecard not imported
The Timecard might be in SUBMITTED or WORKING status. The Transaction Import will pick up only those timecards, which are APPROVED.

Missing Timecard Report showing the employee’s name even though the timecard was submitted
The Missing Timecard report will show an employee’s name if any of his Timecard is in WORKING status not necessarily the latest one.

Project not appearing in the Drop down list
When a project does not appear in the dropdown list, it means that the project is closed / pending close or the project completion date is before the current date. This Project is hence not available for entering new transactions. Please contact the respective project controller / project manager to change the project start or end dates.


Error Messages when submitting timecard

End-of-File on Communication Channel
This error occurs when there is a problem in the connectivity. Try to submit after sometime and if still unable log an issue with the renaissance helpdesk. Please find below the screen shot for this error.

Transaction Control Violated
This error occurs when there is a Transaction Control on a particular Project / Task, which stops the employee from entering timecard to the project / task. The employee needs to check with the Project Manager / Project Controller if he / she is entitled to code to the Project / Task. Please find below the screen shot for this error

For the above-mentioned errors, the users are requested to check this before they log an issue with Renaissance AM.

Item dates do not fall with Active Dates of the Project / Tasks
The time charged to the Task / Project is not within the active dates of the projects. Please contact your project controller / project manager to change the project start or end dates.
End-of-file on Communication Channel
Transaction Control Violation